Acerca de Jhon Arenas Astier

  • Nivel Académico Bachelor degree / licenciatura
  • Edad 28 - 32 Years
  • Salario Deseado 3510
  • Genero Masculino
  • Industria IT

Acerca de mí

Experienced and customer-focused User Support Technician with a passion for delivering exceptional technical support and ensuring customer satisfaction. With a strong background in troubleshooting software and hardware issues, I excel in providing timely resolutions to complex technical problems. My expertise lies in diagnosing and resolving technical issues while maintaining a friendly and professional demeanor, fostering positive customer relationships. Known for my excellent communication skills and ability to explain technical concepts in a clear and concise manner, I thrive in fast-paced environments and enjoy collaborating with cross-functional teams to achieve optimal results. As a highly adaptable professional, I am committed to staying up-to-date with the latest industry trends and technologies to provide cutting-edge support solutions. Seeking opportunities to leverage my skills and contribute to the success of a dynamic organization.

Educación

  • 2015 - 2023
    Universidad Nacional de Colombia

    Ingeniería de sistemas e informática

    Apasionado ingeniero de sistemas e informática con una sólida formación. Soy un solucionador de problemas entusiasta y creativo, capaz de abordar desafíos complejos y encontrar soluciones eficaces. Mi capacidad para trabajar en equipo y comunicarme de manera efectiva me permite colaborar estrechamente con diversos profesionales, desde usuarios finales hasta equipos multidisciplinarios. Además, estoy constantemente actualizando mis conocimientos en las últimas tendencias tecnológicas y participando en proyectos de investigación y desarrollo. Estoy emocionado por seguir aprendiendo y enfrentar nuevos desafíos que me permitan aplicar mi experiencia y habilidades técnicas para impulsar la transformación digital y el éxito de las empresas.

  • 2021 - 2021
    Coursera

    Google IT support

    I am a proud graduate of the Google IT Support Professional Certificate program on Coursera. This certificate validates my expertise in troubleshooting, customer service, operating systems, system administration, and networking. Throughout the program, I gained hands-on experience in providing technical support, resolving hardware and software issues, and effectively communicating with diverse end-users. Equipped with this comprehensive knowledge, I am ready to contribute to any organization by ensuring efficient IT systems, delivering exceptional customer support, and staying updated with the latest advancements in technology. As a Google IT Support Professional Certificate holder, I am committed to leveraging my skills in troubleshooting, problem-solving, and maintaining efficient IT systems. I am eager to apply my expertise to drive innovation and contribute to the success of any team or organization.

Experiencia

  • 2021 - 2022
    Project44

    Technical support Specialist

    As a Technical Support Specialist at Project44, I excel in providing exceptional support to customers and carriers. With expertise in Zendesk and advanced knowledge of G-suite, I ensure smooth communication and efficient resolution of technical issues.

    My responsibilities include reviewing logs using Kibana to identify and troubleshoot issues. I am skilled in analyzing JSON and XML files, pinpointing errors, and implementing effective solutions. Additionally, I possess proficiency in VPN configuration, enabling secure network connections for seamless operations.

    I thrive in a fast-paced environment, offering email and phone support to both carriers and companies. I prioritize delivering timely and accurate assistance, resolving inquiries and concerns with professionalism and attention to detail.

  • 2017 - 2018
    Universidad Nacional de Colombia

    Technical Help Desk

    As a Technical Help Desk professional at the National University of Colombia, I am experienced in providing comprehensive technical support. I excel in tasks such as installing and updating software, diagnosing hardware problems, purchasing hardware updates, and offering live troubleshooting assistance to users. Additionally, I am responsible for maintaining the university’s desktop systems, ensuring optimal performance and security.

  • 2017 - 2019
    Teleperformance

    Bilingual Customer Service

    As a Bilingual Customer Service representative at Teleperformance, I am skilled in providing exceptional support to customers in English and Spanish. I have expertise in user account management and advanced proficiency in CRM systems like Bliss and Salesforce, enabling me to efficiently handle customer interactions and provide personalized assistance. I excel in chat and call technical support, guiding customers through technical processes and troubleshooting issues. Additionally, I am experienced in security user check validation, ensuring the security of customer accounts.

  • 2023 - Presente
  • 2020 - 2021
    Solvo

    Payroll Conversion Specialist

    I specialize in managing database migrations from excel with precision and attention to detail. I am experienced in seamlessly transitioning payroll data from one system to another, ensuring accuracy and data integrity throughout the process.

    In addition, I possess advanced proficiency in MS Office applications, including Word, Excel, PowerPoint, Outlook, and SharePoint. I provide comprehensive support to ensure smooth document creation, data analysis, presentation development, email management, and collaboration within the organization.

    Furthermore, I excel in troubleshooting common issues related to Windows 10, ensuring optimal system performance and resolving technical challenges efficiently. Whether it’s addressing software conflicts, resolving connectivity problems, or handling user-specific issues, I am adept at troubleshooting and finding effective solutions.

Idiomas

Inglés
Competente
Español
Competente

Habilidades