Acerca de Juan Miguel Reyes

  • Nivel Académico Bachillerato / Preparatoria
  • Edad 43 - 47 Years
  • Salario Deseado 1850
  • Genero Masculino
  • Industria Restaurantes - Cocina

Acerca de mí

Team player and problem solver with vast experience in Sales, restaurant, Hotels and cruises and leadership, warehousing, trucking and farm picker for more than 20 years, that will always go the extra mile to accomplish goals.

Educación

Experiencia

  • 2022 - Presente
    Interval International

    Cruise exchange advisor

    • responsible for receiving and responding to all correspondence received via
    phone and e-mail, from members and non-members, as well as providing
    technical assistance to consumers using Interval’s website to obtain information
    or conduct Hotel Exchange transaction.
    • Work with Microsoft Office, iServices, AS400, Internet, EAN, Revelex, Outlook, MSC booking engine, onesource, cursing power
    applications.
    • Acts as a liaison between IT and Interval’s websites, including opening help desk
    tickets for areas requiring research by IT.
    • Gather customer’s information and determine the issue by evaluating and
    analyzing the symptoms while talking member through the booking process
    • Follow up and make scheduled call backs to customers where necessary.

  • 2016 - 2022
    AT&T

    Manager customer advocate

    • • Develop, implement and manage processes for call audits.
    • Identify and establish quality standards and parameters.
    • Communication with quality control team to set standards
    • Quality personnel training.
    • Coordinates M&P updates.
    • Call calibration
    • Identifies and analyzes problems with lack of legal disclosure and processes.
    • Audit of user comments.
    • Complies with federal, state, local, and organizational laws, regulations, guidelines, and policies.
    • Analysis of metrics

  • 2015 - 2016
    American Express (AMEX)

    Customer care professional

    • Manage a large number of incoming calls for clients in the US and the Caribbean, generating
    sales opportunities
    • Identify customer needs to achieve total satisfaction.
    • Build sustainable and trusting relationships with customer accounts through open and
    interactive communication.
    • Address customer complaints by providing appropriate solutions and alternatives with follow-up
    to ensure resolution

  • 2004 - 2008
    Target

    Wearehouse worker // Backup picker

    unload and loading decks of front lines of getting product to the guest as fast as possible—a critical differentiator and one of the most essential functions within Logistics. Whether it’s through focusing on regional or upstream distribution centers or import warehouses, you’ll have a chance to positively impact thousands of fellow team members and Target guests worldwide.

  • 2023 - 2005
    IHOPE Restaurant

    Shift Manager

    A Shift Manager is a professional who oversees operations when the General Manager or Assistant Manager isn’t present. They work hard to ensure customers receive good service and stay on task. A Shift Manager may also dictate employees’ hours, adjusting them to fit best with pay and overall needs.
    Delegating tasks to restaurant staff and supervising their performance
    Maintaining a fully-stocked inventory and ordering food supplies, as needed
    Managing dining reservations
    Payroll

Idiomas

Ingles
Competente
Spanish
Competente